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Frequently Asked Questions:

  1. How does it work?
  2. How do I send the same file to many recipients?
  3. How do I send many files to the same recipients?
  4. I've shared files that I shouldn't have shared. What do I do?
  5. When I go to retrieve a shared file I get a "Data File Error" or an "Object not found" message. Where's the file?
  6. I'm internal to this organisation, why can't I access a file that's been shared with me? or I keep getting a message like "This type of file is restricted".
  7. No matter what I do, even though the email address is correct, I get an error. What's going on?
  8. Who has access to the files that are shared?
  9. Who can share files?
  10. How do I share a file that's not one of the supported file types?
  11. Why does the compressed archive I'm trying to share keep getting rejected? I thought .zip was an accepted file type.
  12. How many of each type of file have been shared through the File Sharing Facility?
  13. How come the Anti-SPAM verification code I enter keeps failing?
  14. Why can't I retrieve the shared file with the username and password I was given?
  15. When shared file(s) are encrypted on the server, how secure is it?


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  • Q. How does it work?

    A. File Sharing Facility takes a file you'd like to share from your computer, copies it to a unique Holding Area on the File Sharing Facility server, then emails instructions for retrieving that file to whomever you specify. The recipient(s) then download your shared file from the File Sharing Facility server to their computer using a Web browser.


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  • Q. How do I send the same file to many recipients?

    A. You may nominate the email address of the main recipient in the "To:" field of the form presented in Step 2, and one or more email addresses in the "Cc:" field of the form. Multiple email addresses in the "Cc:" field need to be separated by a comma, with no spaces in between eg. person@here.com,another@there.com,yetanother@everywhere.com. Of course, a single email address in the "To:" field which acts as a group distribution list is another way to send a file to multiple recipients. Do NOT put multiple addresses into the "To:" field of the form as this will generate an error.

    You may nominate up to 1 Cc: recipients. This is to minimise the impact of any abuse of the system.

    Of course, a single email address in the "To:" field which acts as a group distribution list is another way to send a file to multiple recipients.


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  • Q. How do I send many files to the same recipient(s)?

    A. Up to ten files may be shared at a time by pressing each of the available "Browse" buttons and selecting appropriate files. If you wish to share more than ten files, the easiest way is to create a zip archive containing the files you want to share, then share this single file with the intended recipient(s). You may create the zip archive using something like 7-zip (http://www.7-zip.org) or WinZip (http://www.winzip.com) on Windows, ZipIt (http://www.maczipit.com) or zip ( http://www.info-zip.org/pub/infozip/) on Linux.


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  • Q. I've shared files that I shouldn't have shared. What do I do?

    A. There will be a link in the Confirmation email sent to you by the system which will enable you to delete the files you sent. Note that once you've deleted files from the Holding Area, they cannot be recovered.


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  • Q. When I go to retrieve a shared file I get a "Data File Error" or an "Object not found" message. Where's the file?

    A. Gone. It's most likely that file(s) in the Holding Area have been deleted by either the Originator, or in the case of multiple recipients, another Recipient. You'll have to contact the Originator.


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  • Q. I'm internal to this organisation, why can't I access a file that's been shared with me? or I keep getting a message like "This type of file is restricted".

    A. You may need to add www.paknpost.com to the list of proxy exclusions in your web browser in order to retrieve some file types.

    Firefox:

    Open your web browser, click Tools from the menu-bar, choose Options, click the General tab, click Connection Settings, select Manual proxy configuration, in "No proxy for" box go to the end of the entries in the box and type , then www.paknpost.com then click OK twice (once for each of the open dialogue boxes).

    Internet Explorer:

    Open your web browser, click Tools from the menu-bar, choose Internet Options, click the Connections tab, click the LAN Settings button, click the Advanced button, and in the Exceptions text box, go to the end of the entries in the box and type ; then www.paknpost.com then click OK three times (once for each of the open dialogue boxes).


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  • Q. No matter what I do, even though the email address is correct, I get an error. What's going on?

    A. Possibilities: 1. Your browser auto-complete may have picked up a stray, non-printable, non-acceptible character which is now held in cache and persists. Clear both the memory and disk cache of your browser and try again. Don't use auto-complete. 2. You are attempting to enter multiple email addresses into the To: field. Enter multiple email addresses into the Cc: field, separated by a single comma and no spaces.


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  • Q. Who has access to the files that are shared?

    A. Just the person who receives an email telling them that there is a file in the Holding Area that someone wants them to see. The shared file is held in a directory having a randomized name with 8 to the power of 10 different combinations. Putting it another way, it would take a computer with a single 2GHz processor running 24 hours per day around 13 years to try all the combinations for one directory name. In addition, shared files in the holding area are automatically deleted after 1 days whether they've been collected or not.

    Optional File Encryption

    You may elect to encrypt the shared file on the server. This prevents unauthorised third-parties from viewing the file on the server or in the unlikely event that they've managed to download it.

    NOTE: if the File Sharing Facility server is NOT a secure server (ie. SSL enabled and referrenced by the browser prefix "https") then the shared file is NOT encrypted during the upload or download phases.

    NOTE: The shared file to be encrypted must be smaller than 1 MB. This is to reduce the load on the File Sharing Facility server and save you time.

    Optional Username/Password Protection

    You may also elect to protect the file Holding Area with your own username/password combination. Whomever you share the file with will need to enter this username and password before they can retrieve the file.

    NOTES:
    1. The username and password are CASE-SENSITIVE and must be entered by the recipient(s) EXACTLY as you've entered them.
    2. You will need to communicate the username and password to the recipient(s) yourself eg. by phone. Your confirmation email will have a record of the username and password you've used.


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  • Q. Who can share files?

    A. Anyone who can access the File Sharing Facility via their web browser.


  • NOTE: Only files smaller than 1 MB can be shared. This is to prevent the file system filling on the File Sharing Facility server and to save you upload time.

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  • Q. How do I share a file that's not one of the supported file types?

    A. Contact the administrator of the facility and ask them to add the file type to the list. There are some file types which will not be allowed, since they may pose a risk to the organisation. Files which have a supported filename extension, but are in fact a non-supported file type will not be shared by the system.


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  • Q. Why does the compressed archive I'm trying to share keep getting rejected? I thought .zip was an accepted file type.

    A. All compressed archive files are scanned on upload for potentially malicious files within. Disallowed file types inside a compressed archive will cause the whole archive file to be rejected.


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  • Q. How many of each type of file have been shared through the File Sharing Facility?

    A. You may check the File Sharing Facility statistics here


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  • Q. How come the Anti-SPAM verification code I enter keeps failing?

    A. The Anti-SPAM verification code is used to discourage nasty email spammers from using the File Sharing Facility to send bulk unsolicited emails. The verification code is a sequence of upper-case letters displayed as an image. You must enter the letters in the same sequence AND in upper-case in order for the code to work.


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  • Q. Why can't I retrieve the shared file with the username and password I was given?

    A. The username and password given to you by the person sharing the file is CASE SENSITIVE. You must enter the username and password EXACTLY as it was given to you, or the file will not be released. This is an additional layer of protection for shared files, in case the randomised Holding Area URL becomes known to an unauthorised third party.


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  • Q. When shared file(s) are encrypted on the server, how secure is it?

    A. Encrypting shared file(s) helps prevent leakage of sensitive information in the unlikely event that the file is inspected on the server or downloaded by an unauthorised third-party. The encryption engine is based on Ron Rivest's RC4 algorithm, which is widely respected and used in a number of products, including SSL, the tool Web browsers use to secure credit card forms. Shared file encryption is NOT guaranteed to be completely secure, but it's not bad.

    WARNING: The shared file is encrypted on the File Sharing Facility server AFTER transmission from the sender's computer, and decrypted on the File Sharing Facility server BEFORE transmission to the recipient's computer. Unless an SSL enabled File Sharing Facility server is used, the shared file will be sent UNENCRYPTED over the Internet up to and down from the File Sharing Facility server. In this case, the file will be protected while it remains encrypted in the File Sharing Facility Holding Area, but not in transmission.

    In addition, when files in the Holding Area are decrypted for retrieval, they exist UNPROTECTED BY ENCRYPTION in the Holding Area until they are deleted by a Recipient or the File Sharing Facility System.
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